Return and Refund Policy – ​​Toudeh Insight Editions

Last updated: April 11, 2025

• 1- Physical Products (e.g., printed books)

If you receive a damaged or incorrect product, you have 7 business days following receipt to contact us at support@toudeh.com with:

• A clear photo of the product
• Proof of purchase
• A brief description of the problem

We will process your request and, as applicable:

• We will offer you a free replacement
• Or a full refund if the product is no longer available

No returns will be accepted without prior authorization.

We do not reimburse for delays caused by carriers or incorrect address information provided by the customer.

Return Conditions:

• The product must be returned in its original, unused condition.
• Return shipping costs are the customer's responsibility, unless the product is defective or incorrect.

• 2- Digital Products

All digital purchases (e-books, PDFs, videos, downloadable files, etc.) are final and non-refundable.

We encourage you to read product descriptions carefully before purchasing. If you have any difficulties accessing or downloading, contact us at support@toudeh.com – we will do our best to resolve the issue.

• Questions

For any questions or return requests, write to us at:

support@toudeh.com